1. INTRODUCTION AND SCOPE

1.1 This Privacy Policy ("Policy") sets out how Aqurise, a registered business name of Enerward (ABN 93 606 127 249) ("Aqurise", "we", "us", "our"), collects, holds, uses, discloses, and manages personal information from customers, website visitors, and other individuals.

1.2 This Policy applies to all personal information collected through: (a) the Aqurise website (aqurise.com.au); (b) email communications; (c) telephone conversations; (d) in-person consultations and site visits; (e) quotation and proposal processes; (f) installation and service delivery; (g) any other interaction with Aqurise.

1.3 By providing personal information to Aqurise, visiting the Aqurise website, or engaging with Aqurise services, you consent to the collection, use, and disclosure of your personal information in accordance with this Policy and the Australian Privacy Principles (APPs).

1.4 If you do not agree with this Policy, please do not provide personal information to Aqurise or use the website.

2. PRIVACY LEGISLATION AND AUSTRALIAN PRIVACY PRINCIPLES

2.1 Aqurise is subject to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Policy is designed to comply with the Privacy Act and the APPs.

2.2 The Australian Privacy Principles require that:

• We handle personal information fairly and transparently.

• We collect personal information only when necessary.

• We use and disclose personal information only for the purpose it was collected (or a related purpose).

• We take reasonable steps to protect personal information from misuse, loss, and unauthorised access.

• We give individuals access to and the ability to correct their personal information.

• We provide individuals with information about how we handle their personal information.

3. COLLECTION OF PERSONAL INFORMATION

3.1 Aqurise collects personal information in a number of ways:

• Directly from you — when you provide information in quotation forms, proposals, order forms, contact forms, emails, phone calls, or in-person interactions.

• From your actions on our website — through website analytics, cookies, and tracking technologies.

• From third-party sources — such as referral sources, payment processors, delivery companies, or business partners.

• From publicly available sources — such as business directories or public registers.

3.2 We will take reasonable steps to collect personal information directly from you where possible and practicable.

3.3 If we collect personal information about you from a third party, we will take reasonable steps to notify you of this collection (unless an exception applies under the Privacy Act).

4. TYPES OF PERSONAL INFORMATION WE COLLECT

4.1 The personal information we collect may include:

• Identification Information — name, date of birth, driver's license number, passport number.

• Contact Information — postal address, residential address, email address, phone numbers (mobile and landline).

• Property and Installation Information — property address, property type, water supply details, existing water infrastructure, water pressure information.

• Financial Information — bank account details, credit card numbers, payment history, invoices.

• Employment Information — employer name, occupation, workplace address.

• Billing and Service Information — installation dates, service history, warranty information, maintenance records.

• Communication Information — records of communications with Aqurise, feedback, complaints.

• Website Usage Information — IP address, device information, browser type, pages visited, time spent on site, referral source, clickstream data.

• Marketing Information — marketing preferences, communication preferences, interests and hobbies.

• Health or Accessibility Information — any information about health conditions, disabilities, or accessibility requirements disclosed for service purposes.

4.2 We do not collect or request sensitive information (such as information about race, ethnicity, political opinions, religious beliefs, sexual orientation, or criminal records) unless necessary for a legitimate business purpose and with your express consent.

4.3 Where you choose not to provide personal information, we may be unable to provide you with products or services or fully support your requirements.

5. WHY WE COLLECT PERSONAL INFORMATION

5.1 Aqurise collects personal information for the following purposes:

• To provide products and services — to fulfil quotations, process orders, arrange installations, and deliver customer support.

• To process payments — to charge for products and services, process invoices, and manage payment methods.

• To communicate — to respond to enquiries, send confirmations, provide installation appointments, and deliver customer service.

• To improve services — to analyse customer feedback, improve products and services, and enhance the customer experience.

• To market and advertise — to send you information about products, services, promotions, and special offers (with your consent).

• To comply with legal obligations — to comply with tax laws, accounting requirements, building regulations, and other legal obligations.

• To manage risk and fraud — to verify identity, detect fraud, and manage legal claims.

• To maintain records — to keep business and financial records, warranty information, and service history.

5.2 We will not use personal information for any purpose other than those outlined in this Policy unless we obtain your consent or the use is required or authorised by law.

6. USE OF PERSONAL INFORMATION

6.1 Aqurise uses personal information for the purposes described in Section 5, including:

• Providing quotations, proposals, and product information.

• Processing orders and managing installations.

• Arranging delivery and collection of products.

• Processing and managing payments.

• Providing warranty support and processing warranty claims.

• Arranging follow-up maintenance and filter replacement services.

• Responding to enquiries and providing customer support.

• Sending order confirmations, invoices, and receipts.

• Conducting surveys and gathering feedback.

• Sending marketing communications (with consent).

• Creating anonymised data for analytics and reporting.

6.2 We will only use personal information for a secondary purpose if that purpose is related to the primary purpose or if you have provided consent.

6.3 We will not use personal information to make automated decisions about you unless the decision is necessary to provide the service or we have obtained your consent.

7. DISCLOSURE AND SHARING OF PERSONAL INFORMATION

7.1 Aqurise may disclose personal information to the following categories of organisations:

• Service Providers — contractors, delivery companies, payment processors, IT service providers, accountants, and lawyers.

• Installation Partners — licensed plumbers and installation contractors who perform installation work.

• Financial Institutions — banks, credit card companies, and payment processors.

• Government Agencies — tax authorities, building regulators, and other government bodies as required by law.

• Business Partners — affiliate partners, referral sources, and marketing partners (with your consent).

• Related Entities — any related business entities operated under the Enerward brand.

7.2 We will not sell, rent, or trade your personal information to third parties for their independent marketing purposes without your express consent.

7.3 We require all service providers and contractors to handle personal information in accordance with the Privacy Act and this Policy. We include privacy and confidentiality obligations in all contracts with service providers.

7.4 We may disclose anonymised or de-identified information (information that does not identify you) for analytics, reporting, and research purposes without restriction.

8. MARKETING COMMUNICATIONS AND CONSENT

8.1 Aqurise may send you marketing communications, promotional offers, newsletters, and information about products and services, subject to your consent and preferences.

8.2 Marketing Communications Consent. We will only send you marketing communications if:

• You have provided express consent to receive marketing communications; OR

• You are an existing customer and we are offering similar products or services (soft opt-in).

8.3 Opt-Out and Unsubscribe. You can opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link in any email.

• Emailing us at hello@aqurise.com.au with the subject "Unsubscribe".

• Calling us and requesting to be removed from our mailing list.

8.4 We will honour unsubscribe requests within a reasonable timeframe (usually within 5 Business Days) and will not send further marketing communications after you unsubscribe.

8.5 Please note that even if you unsubscribe from marketing communications, we may still send you service-related communications, such as order confirmations, installation appointments, warranty information, and customer service messages.

9. SECURITY AND PROTECTION OF PERSONAL INFORMATION

9.1 Aqurise takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, and disclosure. These steps include:

• Physical Security — secure storage of documents and equipment containing personal information.

• Electronic Security — encrypted data transmission, password-protected systems, and firewalls.

• Personnel Security — training and confidentiality agreements with employees and contractors.

• Access Controls — limiting access to personal information to employees who need to access it for work purposes.

• Secure Disposal — safe destruction or deletion of personal information when it is no longer needed.

9.2 While we take reasonable steps to protect personal information, no security system is impenetrable. We cannot guarantee absolute security of personal information transmitted via the internet or stored on our systems.

9.3 If there is a data breach or unauthorised access to personal information, we will:

• Take immediate steps to contain and assess the breach.

• Notify affected individuals and the Privacy Commissioner if required by law.

• Implement remedial actions to prevent future breaches.

10. DATA RETENTION AND DELETION

10.1 Aqurise will retain personal information only for as long as necessary to fulfil the purpose for which it was collected or as required by law. The retention period varies depending on the type of information and the purpose:

Type of Information

Retention Period

Customer contact information

For duration of customer relationship + 3 years

Financial records (invoices, payments)

7 years (for tax purposes)

Warranty and service records

For duration of warranty + 5 years

Website cookies and analytics data

12 months

Enquiry and marketing information (non-customer)

2 years

10.2 After the retention period expires, personal information will be deleted, destroyed, or de-identified in a secure manner, unless we are required to retain it by law.

10.3 You may request deletion of your personal information at any time, subject to legal and business requirements (see Section 11).

11. ACCESS AND CORRECTION OF PERSONAL INFORMATION

11.1 Access to Your Information. You have the right to request access to personal information we hold about you. To request access, please:

• Email us at hello@aqurise.com.au with the subject "Access Request".

• Write to us at 10 Dark Street, Rouse Hill NSW 2155.

• Call us during business hours.

11.2 We will respond to access requests within 30 days (or longer if the request is complex). We may charge a reasonable fee to cover the cost of processing your request.

11.3 We may deny access if:

• The information relates to a third party who has not consented.

• Access would pose a serious threat to the life, health, or safety of any person.

• The information is subject to legal privilege.

• Disclosure would be unlawful.

11.4 Correction of Your Information. If you believe personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request correction. To request correction, please:

• Email us at hello@aqurise.com.au with the subject "Correction Request".

• Write to us at 10 Dark Street, Rouse Hill NSW 2155.

• Provide details of the information you wish to correct and the correct information.

11.5 We will consider your correction request and respond within a reasonable timeframe. If we agree the information is inaccurate, we will correct it. If we disagree, we will note your request on your file.

12. COMPLAINTS AND DISPUTE RESOLUTION

12.1 Privacy Complaints. If you believe Aqurise has breached the Privacy Act, the Australian Privacy Principles, or this Policy, you may lodge a complaint. To lodge a complaint, please:

• Email us at hello@aqurise.com.au with the subject "Privacy Complaint".

• Write to us at 10 Dark Street, Rouse Hill NSW 2155.

• Include details of the alleged breach and the date it occurred.

12.2 We will acknowledge receipt of your complaint within 5 Business Days and will investigate the complaint promptly. We will aim to resolve the complaint within 30 days.

12.3 If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au

• Email: enquiries@oaic.gov.au

• Phone: 1300 363 992

• Mail: GPO Box 5218, Sydney NSW 2001

13. COOKIES AND WEBSITE TRACKING

13.1 Cookies. Our website may use cookies, web beacons, and similar tracking technologies to:

• Remember your preferences and settings.

• Analyse website traffic and user behaviour.

• Personalise content and advertising.

• Improve user experience.

13.2 Types of Cookies:

• Essential Cookies — necessary for website functionality (cannot be disabled).

• Performance Cookies — collect information about how you use our website.

• Functional Cookies — remember your preferences.

• Marketing Cookies — track your interests for advertising purposes.

13.3 Managing Cookies. You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being sent. However, disabling cookies may affect website functionality.

13.4 Analytics. We use Google Analytics to analyse website usage. Google Analytics collects information such as your IP address, device type, pages visited, and time spent on site. This information is anonymous and used only to improve our website.

14. THIRD-PARTY WEBSITES AND LINKS

14.1 Our website may contain links to third-party websites, such as social media platforms, payment processors, or business partners. This Policy applies only to the Aqurise website and not to third-party websites.

14.2 We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party websites before providing personal information.

15. CHILDREN'S INFORMATION

15.1 Our website and services are not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13.

15.2 If we become aware that we have collected personal information from a child under 13, we will delete that information immediately.

15.3 If a parent or guardian believes we have collected information about their child, please contact us at hello@aqurise.com.au and we will promptly delete the information.

16. INTERNATIONAL DATA TRANSFERS

16.1 Personal information is stored and processed in Australia. We may disclose personal information to overseas service providers, such as cloud service providers or payment processors.

16.2 If we transfer personal information overseas, we will take reasonable steps to ensure the recipient handles the information in compliance with the Privacy Act and the Australian Privacy Principles.

16.3 By providing personal information to Aqurise, you consent to overseas disclosure as necessary to provide services (e.g., payment processing by overseas providers).

17. UPDATES TO THIS PRIVACY POLICY

17.1 Aqurise may update this Privacy Policy from time to time to reflect changes in privacy practices, legal requirements, or other circumstances.

17.2 We will publish any updates on our website at aqurise.com.au. Your continued use of the website or engagement with Aqurise after updates constitutes your acceptance of the updated Policy.

17.3 If we make material changes to this Policy, we may notify you via email or other contact method.

18. CONTACT INFORMATION

If you have any questions about this Privacy Policy, our privacy practices, or privacy complaints, please contact us:

AQURISE

A registered business name of Enerward

ABN 93 606 127 249

Address: 10 Dark Street, Rouse Hill NSW 2155, Australia

Email: hello@aqurise.com.au

Website: aqurise.com.au

Phone: Available during business hours

Office of the Australian Information Commissioner (OAIC)

For privacy complaints or queries:

Website: www.oaic.gov.au

Email: enquiries@oaic.gov.au

Phone: 1300 363 992

Mail: GPO Box 5218, Sydney NSW 2001

© 2026 Aqurise. All rights reserved.

Your privacy is important to us.

This Privacy Policy is effective from April 2026.